Privacy Policy

Last Updated: 14/11/2025

Welcome to SHA.lk (“Website”, “Platform”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.

SHA.lk is operated and maintained by SHALANKA DOT COM (PVT) LTD (“Company”, “We”, “Us”, “Our”).

By using SHA.lk, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you create an account, shop, or interact on SHA.lk, we may collect:

1. Name
2. Phone number
3. Email address
4. Delivery address
5. Username & password
6. Payment method details (handled via secure third-party gateways)

1.2 Vendor Information

If you register as a vendor, we may collect:

1. Business name
2. Business registration details
3. Address & contact numbers
4. Bank account details for payments
5. Product listings and sales data

1.3 Technical & Usage Data

Automatically collected information may include:

1. IP address
2. Device type
3. Browser information
4. Location (approximate)
5. Pages viewed, click activity, time spent
6. Cookies and tracking data

1.4 Third-Party Data

We may receive information from:

1. Payment gateways
2. Delivery service providers
3. Social login providers (Google, Facebook, etc.)

2. How We Use Your Information

We use your data for:

1. Creating and managing user/vendor accounts
2. Processing orders and enabling transactions
3. Coordinating delivery (vendors and couriers)
4. Communication regarding orders, updates, and support
5. Improving website performance, security, and user experience
6. Preventing fraud and unauthorized access
7. Marketing and promotional messages (with your consent)
8. Legal and compliance requirements

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

1. Keep you logged in
2. Remember preferences
3. Improve page loading and performance
4. Track usage for analytics

You may disable cookies in your browser settings, but some features may not function properly.

4. Sharing Your Information

SHA.lk does not sell or rent your personal data.

We may share information only with:

4.1 Vendors

To fulfill your orders, we share:

1. Name
2. Contact number
3. Delivery address

(Only relevant details are shared.)

4.2 Delivery Partners

To deliver your purchases.

4.3 Payment Processors

To handle card or online payments securely.

4.4 Service Providers

For hosting, analytics, customer support, and security.

4.5 Legal Authorities

When required by law or to protect the safety of users and the platform.

5. Vendor Responsibilities

Vendors must protect customer data provided to them and use it only for order fulfillment.

Unauthorized use, sharing, or selling of customer information is strictly prohibited.

SHA.lk is not responsible for misuse of customer information by vendors.

6. Data Security

We implement reasonable technical and organizational measures to protect your data. However:

1. No system is 100% secure
2. Users must protect their login credentials
3. Vendors must secure their own accounts and data

SHA.lk is not liable for data breaches caused by third parties, vendor negligence, or user negligence.

7. Your Rights

Depending on your region, you may have the right to:

1. Access your personal data
2. Update or correct your information
3. Delete your account
4. Request deletion of data (subject to legal requirements)
5. Unsubscribe from marketing communications

To request any of the above, please contact us.

8. Data Retention

We retain your information only as long as:

1. Your account remains active, or
2. It is required for legal, tax, or business purposes

Vendor transaction data may be stored for compliance purposes.

9. Third-Party Links

SHA.lk may contain links to other websites.

We are not responsible for their privacy practices or content.

Please review those websites’ policies separately.

10. Children’s Privacy

SHA.lk is not intended for children under 16.

We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this policy from time to time.

Changes take effect once posted on the website.

Continued use of the platform means you accept the updated policy.

12. Contact Information

For privacy-related questions or requests:

SHALANKA DOT COM (PVT) LTD

Email: info@sha.lk

Phone:+94 777 27 8182

Address: No: 05, Theatre Road, Ballaketuwa